General terms and conditions for use of website

Legal information

All persons accessing the website of Lausanne Tourisme declare they accept the following conditions.

Use of website

All the elements of Lausanne Tourisme website are especially protected by legislation covering intellectual property and in particular that relating to the rights of the author. The reproduction, transmission, modification or utilisation of the website of Lausanne Tourisme  for public or commercial purposes, as well as the creation of links to the latter require the prior written authorisation of Lausanne Tourisme .

In maintaining its website, Lausanne Tourisme  places particular importance on the quality, completeness and security of the information it provides. Furthermore, it takes reasonable steps to ensure the correct functioning of its website. Nevertheless, Lausanne Tourisme  cannot guarantee the accuracy, reliability or completeness of the information, images, documents, software or other data it includes. Furthermore, system failures, such as interruptions, attacks by computer viruses or loss of data cannot be excluded.

Finally, Lausanne Tourisme reserves the right to expand, modify or close down its website, along with the information published on it, at any time and without prior notification.

Utilisation of cookies 

Limitation of responsability

Under no circumstances, and especially in cases of negligence, Lausanne Tourisme cannot be held responsible for any direct, indirect or consequential damages resulting from the consultation, exploration, use or inability to use its website.

Data security & protection

Use of images on the site

All images are the property of Lausanne Tourisme. They are only and exclusively legally available for the promotion of the Lausanne local authority for administrative purposes and for the promotion of tourism in Lausanne, and any abuse could be lead to a claim for financial compensation. For all other uses, for example commercial or in the form of private publications (CD-ROM, internet sites, etc.), the said images must be subject to a written request by e-mail to editions@lausanne-tourisme.ch

In the event of use for administrative or tourist purposes, please do not forget to mention the copyright!

One or more high resolution photos of Lausanne for printing? The “Editions de Lausanne Tourisme” department can let you have them (please indicate which photo you want and on what medium you intend using it).
Phone +41 21 613 73 82 or editions@lausanne-tourisme.ch

Terms of Use for the “Lausanne, Capitale Olympique” Facebook Page operated by Lausanne Tourisme

Lausanne Tourisme is a non-profit economic association; its purpose is to encourage development and promote tourism in Lausanne and its region.
Its “Lausanne, Capitale Olympique” Facebook Page pursues the same objectives.

The “Lausanne, Capitale Olympique” Facebook Page brings together an international community of all ages whose members share a common interest in the city of Lausanne. This public platform is therefore used to share photos, news, video clips and articles. Every user is free to express their opinion and post content, thereby contributing to the active online use of the Page.

The present Terms of Use have been drawn up for the attention of “Lausanne, Capitale Olympique” Facebook Page users to define the conditions for the peaceful and user-friendly use of its exchange forums.
By “liking” the Facebook Page the user fully and unreservedly accepts the present Terms of Use. He or she likewise undertakes to observe said Terms every time he or she visits the Page.

User’s Rights and Obligations

As a user of the “Lausanne, Capitale Olympique” Facebook Page you undertake to ensure that the content of your contributions is in keeping with the applicable laws and regulations; that it is not in breach of public order or the accepted principles of morality; and that it does not infringe the rights of individual persons.

You are therefore prohibited from publishing any of the following on the “Lausanne, Capitale Olympique” Facebook Page:

  • Any contributions regarded as abusive, obscene, vulgar or likely to offend the sensibilities of others, particularly other members of the community.
  • Contributions that are contrary to, or likely to be contrary to, public order, the accepted principles of morality or the applicable laws and regulations.
  • Contributions corresponding to a business activity or commercial enterprise, with links to commercial sites.
  • Contributions infringing, or likely to infringe, the rights of third parties and personality rights.
  • Contributions infringing, or likely to infringe, the image or reputation of a brand or natural or legal person.

By becoming a user of the “Lausanne, Capitale Olympique” Facebook Page, you also undertake to abide by the following rules:

  • Your contributions are to observe the courtesy necessary for the smooth running of the debates.
  • Your contributions are to use language that is both correct and comprehensible.
  • Your contributions are not to be repetitive in character.


The discussion forum of the “Lausanne, Capitale Olympique” Facebook Page is moderated retrospectively by a community manager with the aim of ensuring a peaceful use of the Page and allow constructive debates between users.

By becoming a user of the “Lausanne, Capitale Olympique” Facebook Page you acknowledge the community manager’s option to monitor contributions and remove at any time any comments in breach of the provisions set out in the paragraph entitled User’s Rights And Obligations. Users who are recurrently in breach of the Terms of Use are likely to be banned from the community.


The community manager will do his utmost to prevent contributions that are contrary to the laws and regulations and/or contrary to public order and the accepted principles of morality. However as the contributions posted by users go on line instantly and are monitored only thereafter, Lausanne Tourisme cannot guarantee the legality, probity or quality of the contributions posted on its Facebook Page.

Contributions posted on the “Lausanne, Capitale Olympique” Facebook Page are posted under the sole responsibility of the users who put them online. Lausanne Tourisme shall in no way be responsible for these contributions and the consequences of their dissemination.


The user guarantees to Lausanne Tourisme that he or she holds all the necessary rights for the publication and dissemination of the contributions placed online. The photos and videos placed on line on the “Lausanne, Capitale Olympique” Page can be shared by Lausanne Tourisme with other members of the community, providing the source is cited.

Changes to the MyLausanne Facebook Page

As the terms and conditions of access to, and use of, the “Lausanne, Capitale Olympique” Facebook Page are regulated by Facebook, they are subject to change, which does not preclude the application of the present Terms.

Terms and conditions for purchasing and using tourism experiences sold on the Lausanne Tourisme website

Payment is due at the time of purchase by credit card or TWINT. It is possible to settle the payment in cash directly in one of the Tourist Information Offices. Once the purchase is confirmed, the booking cannot be cancelled or refunded. Prices are shown all taxes included. The images used to present the offers are not legally binding.
The partners of Lausanne Tourisme proposing their offers on the website remain solely responsible for the legality, veracity, completeness and updating of information relating to their products (price, equipment, description, …). Lausanne Tourisme declines all responsibility in this regard.

Data protection

All personal data will be considered confidential. Only the information necessary for the handling of the booking will be automatically processed and might be shared with the associated partner in order to manage that booking.

Specific mentions for the Lausanne City Pass

The Lausanne City Pass grants access to various attractions listed on the website. It must be presented for each use. Each attraction can only be visited once. The Pass cannot be used in combination with other offers. The Pass is personal and non-transferable, and is only valid for the dates and duration chosen at the time of purchase, for two or three consecutive days. The Lausanne City Pass is neither refundable nor replaceable. The children’s age will be checked at the entrance of each attraction.

Myclimate “CAUSE WE CARE”

Lausanne Tourism is committed to fostering ecological, economic and social sustainability on all levels. This commitment is particularly aimed at strengthening the social and solidarity economy and accelerating the transition to a circular and regenerative economy.
Lausanne Tourism has joined the myclimate “Cause We Care” programme to more effectively promote climate protection at a local level. In order to finance both this programme as well as local sustainable initiatives supporting climate protection, Lausanne Tourism has decided to charge a small premium of a minimum CHF 1.00 on a selection of activities and products sold via its website or at the counter. The donations generated through this “Cause We Care” programme will be matched by the tourist office. The total funds raised through this initiative are intended to financially compensate for the CO2 emissions produced by a portion of the local tourist activities. This will enable the activities and products in question to become ‘climate neutral’.

Coronavirus: situation in Lausanne